Exceptional Benefits & Superior Service

How to Claim

When you have a claim, please follow these steps in order to submit your claim for processing.

• Fully complete and sign your Claim Form in order for us to pay for your expenses
• You must PRINT CLEARLY
• The Claim Form must clearly state your name, policy number and school
• You must tell us WHO we are paying, and where the cheque should be sent
• If you wish to have us reimburse your credit card, please include the credit card type (Visa or MasterCard only) the credit card number and the expiry date
• The Claim Form must clearly state WHY you went to the doctor (for instance 'sore throat' or 'sprained ankle'. Do NOT write 'doctor's visit').
• If there is no indication of WHY you saw the doctor, your claim cannot be processed.
• You must also include ALL ORIGINAL RECEIPTS OR BILLS for your expenses. You may want to keep a photocopy for your records, but we MUST receive the originals.
• Attach ALL the necessary information (completed and signed Claim Form, original bills or receipts) and MAIL to:
  StudentGuard™ Claims
  300 John Street, Suite 610
  Thornhill, Ontario
  Canada L3T 5W4

You may download a Claim Form here.

You may see a Sample Completed Claim Form here.

Please send your completed Claim Form with all your original invoices or receipts as soon as possible. You should notify us within 30 days that you have a claim to submit.

When ALL necessary original information is submitted with your claim, we can process your claims request within 7 working days. Any missing or incomplete information will lead to delays in processing. If we require additional information based on the paperwork you submit, we may need to contact your medical providers for additional information.

If you go to a Hospital Emergency Room (ER) or are Hospitalized, we will require your medical records. This may also cause delays while we wait to receive the necessary information from the hospital or other providers.

It would help to speed up your claims processing if you request these reports while you are at the Hospital and submit them with your Claim Form.

IMPORTANT NOTICE:
Your StudentGuard™ Policy has certain limitations and exclusions. Not all medical expenses are eligible for reimbursement. Please read your policy carefully for full details on Benefits, Limitations and Exclusions.